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Star City Garage Door serving Roanoke, Lynchburg, Smith Mountain Lake, VA

Reviews

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From 334 reviews
Gene Alan Dooley
Gene Alan Dooley

Communicative. Very professional. On time. Suggestions for future garage door maintenance. Thanks, Austin!

via Google
Frank West
Frank West

I called them in the morning. Neither of my garage doors had worked for over 2 years. They came to the house in 1 1/2 hours and replaced the 2 motors that operate the doors. I got 2 new remotes as well. They were finished in about 4 1/2 …

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via Google
Chris Kavanagh
Chris Kavanagh

Excellent job!

Response from business owner

Thank you, Chris! Enjoy the new door.

via Google
Stephen Rorer
Stephen Rorer

All great from beginning to end. Everything explained perfectly and looks great! Highly recommend.

Response from business owner

Stephen, it was great to do business with you. Thank you!

via Google
Hank Burgess
Hank Burgess

They showed up within hours of my call. Professional and friendly service.

Response from business owner

Thank you, Hank!

via Google
Michael Armbrister
Michael Armbrister

Jesse and Micah were great to work with! They showed up on time for the estimate and work, and they clearly communicated the job needs and costs. The work was done on time and our new garage door looks great!

Response from business owner

Thank you, Michael! The new door looks amazing and we are glad we could assist you.

via Google
Aaron Helton
Aaron Helton

Austin with Star City Garage Doors came out today and changed out the springs in both my garage doors. Excellent customer service.

via Facebook
Patricia Dudley
Patricia Dudley

Micah did an excellent job installing our two garage doors. He was on time, answered all our questions and was very professional. We highly recommend this company for garage door work.

Response from business owner

Patricia, thank you for your kind words! We hope you enjoy your new doors.

via Google
D S
D S

This is the 2nd time I've used Star City Garage Doors, and they are hard-working, knowledgeable, and have great people skills! Austin replaced the spring on one of my garage doors today, and I am a very happy customer! Thank all of you! …

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Response from business owner

Thank you, Donna! You have been a pleasure to do business with.

via Google
Henry Kruse
Henry Kruse

The service was just what you would expect, on time, efficient friendly, and thorough.

Response from business owner

Thank you, Henry. We are so glad we could provide you with a beautiful new garage door and hope you enjoy it for years to come!

via Google
Linda Brundrett
Linda Brundrett

Excellent service from start to finish. Knowledgeable and easy to work with. Install went smoothly. Highly recommend this company!

Response from business owner

Thank you, Linda!

via Google
Marc H
Marc H

I'm glad that I read all the reviews online. Andrew was extremely thorough and explained everything and also gave me price breakdowns for options. Same-day service repaired the spring, greased everything, and was very neat. Will definitely …

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Response from business owner

Thank you, Marc!

via Google
minh chau dang
minh chau dang

Micah was friendly, professional, knowledgeable and proficient. He was a great representation for this company. The garage door opener that Star City uses is German made, ultra quiet and appeared of good quality. Hopefully we get what we …

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Response from business owner

Thank you, Minh!

via Google
Rob Woodson
Rob Woodson

Michael did a great job. Was very friendly and efficient, fixed both our garage doors in about an hour and a half. I think they’re working better now than when new. Highly recommend this company

Response from business owner

Thank you, Rob!

via Google
Mark Whitley
Mark Whitley

Star city did a great job on my garage door, they were ahead of schedule and then on time at site to do the installation. Micah was a very courteous and experienced garage door installer Who took pride in his work and the finished product. …

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Response from business owner

Thank you, Mark!

via Google
Larry Stores
Larry Stores

Spring busted on my garage door. Had called another company who wanted to replace the whole door and springs. Called Star City Garage and was quoted a way cheaper price. The technician Micah does excellent work and fixes what needs to fixed…

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Response from business owner

Larry, we are glad we could get your door fixed appropriately and appreciate your business. Thank you!

via Google
James Rogers
James Rogers

Professional, timely and reasonable. Thanks

Response from business owner

Thank you, James!

via Google
JIM LANEVE
JIM LANEVE

Star City Garage Doors changed my near term perspective on contractors, Jesse came out and discussed the work, he is very professional, returns calls, prompt at appointment time. Scheduled the work and Micah his brother installed the …

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Response from business owner

Jim, we sincerely appreciate this detailed review and hope to do business with you again. Thank you!

via Google
Jackie Grim
Jackie Grim

Very through. Everything was clearly explained.

Micka checked everything on our garage door making sure everything was working properly.

This company was very professional and importantly, on time!

Response from business owner

Thank you, Jackie!

via Google
rjspicer11
rjspicer11

Outstanding experience! We had a garage door replacement . Jesse came out and gave an estimate. He was friendly and efficient. He said when the door would be ready and it was even ready a few days early.

Micah installed it today and …

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Response from business owner

Robin, thank you so much! We enjoyed working with you.

via Google
Amanda Magid
Amanda Magid

They did a great job! Very quick and efficient

Response from business owner

Thank you, Amanda!

via Google
Amy Waddell
Amy Waddell

Excellent customer service and quality work. Austin gave me a fair quote and did the work in a timely manner. I have a tight schedule and they were able to accommodate me. I would definitely use them again!

Response from business owner

Amy, thank you so much for this detailed review! We are glad we could accommodate your schedule and we enjoyed working with you.

via Google
Georgeianna Margaret Gibson
Georgeianna Margaret Gibson

Austin is wonderful. He was able to stop by in two hours to do a 6 month service on my new Star City Garage Door.

Response from business owner

Georgieianna, thank you for this review! We are glad Austin could help so quickly.

via Google
Karen Goodman
Karen Goodman

Honest and professional, responded promptly and patiently answered my questions.

Response from business owner

Thank you, Karen!

via Google
Brittany Shultz-Moore
Brittany Shultz-Moore

Star City Garage Doors was recommended to us and we couldn't be more pleased with our beautiful new garage door. Jesse was very knowledgeable in helping me pick out the door I wanted, and Micah did a fabulous job installing it. We will …

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Response from business owner

Thank you, Brittany! We enjoyed working with you.

via Facebook
Brittany Shultz-Moore
Brittany Shultz-Moore

Star City Garage Doors was recommended to us and we couldn't be more pleased with our beautiful new garage door. Jesse was very knowledgeable in helping me pick out the door I wanted, and Micah did a fabulous job installing it. We will …

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Response from business owner

Brittany, thank you so much for this review and we hope you enjoy your new door!

via Google
Carrie Underwood
Carrie Underwood

The response by Jesse to my online inquiry and appointment scheduling were lightening fast.

Micah was timely, friendly and professional. He quickly diagnosed and corrected the issue with our garage door and explained everything thoroughly …

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via Google
Jodi Root
Jodi Root

Jesse and Austin were great! Very professional and prompt. Didn’t feel like we were being price gouged. Highly recommend!!

Response from business owner

Thank you, Jodi!

via Google
Darlene Didrickson
Darlene Didrickson

I found Star City Garage Doors through social media. Jesse, the owner, was prompt in returning my call. Communication was terrific throughout the whole process. Austin, our representative, called when he was on the way. He was very …

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Response from business owner

Darlene, thank you for leaving this review! We are happy that we could serve you. Please reach out if you need us again!

via Google
Jonathan Anderson
Jonathan Anderson

They came out the very next day after I called in and found a broken garage door spring. Came right back the following day with new spring and repaired the door. Fixed in two days! Great service from both employees that I dealt with.

Response from business owner

Thank you, Jon!

via Google
Brian Baringer
Brian Baringer

Micah explained the scope of his work in great detail and worked efficiently to complete the repair and inspection.

Response from business owner

Thank you for the review, Brian!

via Google
Larry Cox
Larry Cox

Excellent 5 Star service 🌟 🌟 🌟 🌟 🌟 Professional all the way! I highly recommend Star City Garage Doors.

Response from business owner

Thank you, Larry!

via Facebook
Hetzal Hartley
Hetzal Hartley

Arrived early. Finished quickly and was very professional.

Response from business owner

It was a pleasure meeting you! Thank you for the review and please reach out if you ever need us again.

via Google
Roger Freisleben
Roger Freisleben

Micah was impressive. He was knowledgeable and explained my situation and options to fix. He was very thorough and friendly.

Response from business owner

Roger, we are so glad Micah could take care of you! Thank you for leaving this feedback and we hope you will call again if you ever need us.

via Google
Mike Walters
Mike Walters

Showed up when they said they were an did a grade A job would definitely recommend for sure

Response from business owner

Thank you, Mike!

via Google
Brian Arbogast, M.D.
Brian Arbogast, M.D.

The technician was very attentive and answered every question we had. The service was great and we are very happy with the product installation.

Response from business owner

Thank you, Brian! We are glad Austin could take care of you!

via Google
Mitch davis
Mitch davis

I called at 8 am and they showed up by 10 am to fix my garage door. Very professional and highly recommend

Response from business owner

Thank you for your positive review, Mitch! We're thrilled to hear about your quick and professional experience with us. Your recommendation means a lot to us!

via Google
Barb Ferrell
Barb Ferrell

We had a bad situation on a Sunday when our garage door wouldn’t open with the motor or manually. We saw the spring broken, made several calls locally to get service quickly. Star City Garage Doors responded immediately and set up an appt …

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Response from business owner

Thank you, Barb! We are glad Micah could assist you so quickly and professionally.

via Google
Michelle Stevenson
Michelle Stevenson

Jesse and Micah were awesome to work with! They were both professional, friendly, knowledgeable, had excellent communication, and offered quality work in a timely manner. I highly recommend Star City Garage Doors.

Response from business owner

Thank you, Michelle! We enjoyed working for you.

via Google
Megan Clark
Megan Clark

I was very impressed with how promptly they contacted us after we filled out the online request. They were out later that day and did an excellent job. 5 stars for professionalism, communication, and service.

We’ll definitely use them …

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Response from business owner

Thank you, Megan! We are so glad we could assist so quickly!

via Google
Wes McCune
Wes McCune

Having recently bought a house, the garage door was having issues. I called Star City Garage Doors and was given a few suggestions to try. When that didn’t work, they scheduled an appointment for the next day. After assessing the system…

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Response from business owner

Thank you, Wes!

via Google
Susan Reece
Susan Reece

Micah did a great job replacing our garage doors! The doors are so quiet ! Jesse helped us decide on color and type of garage doors and their prices are reasonable .They explain everything thoroughly! Highly recommend them!

Response from business owner

Thank you, Susan! We enjoyed working with you.

via Google
Barbara Johnson Ferrell
Barbara Johnson Ferrell

They responded to me on a Sunday when our garage door quit working. Due to its size we couldn’t open it manually either bc the spring was broken. They had a bright young guy out on Monday morning by 8. Repaired, inspection, lubrication and …

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Response from business owner

Thank you, Barbara!

via Facebook
Morris Holdren
Morris Holdren

I was very happy with the door insulation of the motor assembly that they installed for me very happy with the professionalism that the technician showed when I had questions. Very happy all around.

Response from business owner

Thank you sir!

via Google
John Porter
John Porter

The staff and crew at Star City Garage Doors did a fantastic job for us. Everything from the first estimate to the end of the installation process was professional and well done. We will certainly use them in the future and gladly recommend…

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Response from business owner

Thank you, John!

via Google
Lindsay Maus
Lindsay Maus

Highly recommend Star City Garage Doors! Jesse was super communicative & out to check out our door the next morning. Micah was fantastic when it came to installation. Very professional and informative on how to maintain and keep the new …

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Response from business owner

Thank you, Lindsay! It was a pleasure to do business with you.

via Google
Ron Campbell
Ron Campbell

Star City Garage Doors is an amazing company. Small in size but huge in product quality, customer service, and installation services. They answer the phone , they return the call. I can't say enough good things about my experience with …

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Response from business owner

Thank you for taking the time to leave this detailed review, Ron. We sincerely appreciate you!

via Google
Wil Cleaveland
Wil Cleaveland

Austin is the man! Under 24 hours from calling to schedule to having my motor fully replaced. These are the guys you want!

Response from business owner

Austin is in fact the man. Thank you, Will!

via Google
monica carter
monica carter

Austin came out the same morning, soon after I called, and took care of our garage door spring. We were back to a fully functioning door before lunch. Thanks guys!

Response from business owner

Thank you, Monica!

via Google
Brian Bowles
Brian Bowles

Called Star City on a Sunday and left a message then got a call Monday morning before 9am. When I got home from work Monday the new door opener units were installed. Great team of guys who get it done quickly with attention to detail.

Response from business owner

We appreciate you, Brian!

via Google
Voice at VT
Voice at VT

would give more stars if I could – excellent work. Was beyond pleased with the technicians, installers, office. They showed up on time (even with all the snow), paid attention to detail, answered all our questions, walked us thru the …

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Response from business owner

Thank you for the kind words! Enjoy your new door!

via Google
Terry Scott
Terry Scott

Austin was knowledgeable, courteous, and helpful. We are pleased with the repairs. Thank you!

Response from business owner

Thank you, Terry!

via Google
ben gibson
ben gibson

We had a new router put in and had problem getting garage door to work on all our phones. Called Star City garage doors that night and Jesse was over next morning and showed me how to reconnect at no service charge. Very professional!!

Response from business owner

Thank you, Ben!

via Google
Art Tatman
Art Tatman

A call to Star City was answered immediately. A rep (Jesse) from Star City arrived immediately. Very professional. Explained in detail repairs that needed to be made. Confirmation was confirmed immediately. Austin Brown arrived same …

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Response from business owner

Thank you, Art! It was great meeting you and we hope you will reach out to us again if you need.

via Google
David Vitko
David Vitko

Installation went smooth, technician was very thorough in explaining the process and answering questions. 5.5 stars after I noticed they left the led bulbs from my old garage door opener in my garage for me. 👍

Response from business owner

Thank you, David! Glad we get more than 5 stars!

via Google
T
T

From the initial phone call, to chatting through the estimate with Jesse, to the actual installation with Micah, to the final product, we couldn't have asked for a better company to work with. The boys listened, were patient, explained …

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Response from business owner

Thank you so much! We sincerely appreciate you.

via Google
Lynn Seipp
Lynn Seipp

Jesse was great! He came on same day that I made the appointment, and he completed the job (broken spring on the garage door opener) in about an hour. He was very professional and explained everything in great detail. In addition to the …

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Response from business owner

Lynn, thank you! It was great meeting you.

via Google
Whitney Roche
Whitney Roche

Prompt, professional and honest. Highly recommend!

Response from business owner

Thank you, Whitney!

via Google
Tim Brosan
Tim Brosan

Great experience. Austin was very knowledgeable and efficient. Will definitely use Star City again

Response from business owner

Thank you, Tim!

via Google
Peg Ackley
Peg Ackley

Austin Brown worked on our garage door. He got here quickly, got our garage door working beautifully, and reprogrammed our cars to match the new moter. The door works beautifully and quietly. Austin is great! Personable and friendly, and …

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Response from business owner

Thank you, Dana! Austin is amazing and we’re glad he got you taken care of!

via Google
Julie Habeeb
Julie Habeeb

From the initial visit to give us a quote to the communication after we accepted to the installation, Star city was knowledgeable, professional and kind. They made sure we were clear on what we needed to order and how our new door worked …

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Response from business owner

Thank you so much, Julie! “Above and beyond” is our goal every day!

via Google
Terry Kendrick
Terry Kendrick

Star City Garage did an outstanding job installing my garage door! They were not only on time but incredibly dependable throughout the entire process. Their professionalism and attention to detail exceeded all my expectations. The quality …

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Response from business owner

Thank you, Terry! We appreciate your business!

via Google
Chet Smith
Chet Smith

Timely, professional, and honest! Job was completely efficiently and with quality.

Response from business owner

Thank you, Chet!

via Google
Dixie Cottone
Dixie Cottone

Jesse was wonderful and was able

To fix the problem right away,

Very honest.

I will recommend Star City Garage

Doors to friend's and neighbors.

Dixie Cottone

Response from business owner

Thank you, Dixie! Glad it was a quick fix!

via Google
K J Mehmood
K J Mehmood

Very quick response and fixed my garage door with in 30 minutes.

I saved the information's for a future needs.

Thank you

Response from business owner

Thank you K J!

via Google
Becky Benson
Becky Benson

We can’t say enough good about these guys! We called Jesse yesterday, and he scheduled Austin for first thing this morning.

As always, Austin was there exactly when he said he would be, and he got the job done quickly and professionally.

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Response from business owner

Thank you so much, Chuck! You’re a loyal customer and we sincerely appreciate your business. Merry Christmas!

via Google
Michael Miller
Michael Miller

Austin came out to my father in laws to install a new opener. He was on time and punctual. Highly recommend this company for all your garage door needs.

Response from business owner

Thank you, Michael!

via Google
Tammy Melton
Tammy Melton

Same day installation after first contact made. All completed within 2 hours of arrival. Linear opener is so quiet. I'm impressed and pleased 😀. Austin did a fantastic job explaining what he was doing!. Thank u so much!

Response from business owner

We appreciate you, Tammy!

via Google
Clark Mixon
Clark Mixon

Fit us in last minute. Austin was great! Would give 6 stars if possible!

GO DAWGS!

Response from business owner

Thank you, Clark! Sic ‘em!

via Google
Gene Post
Gene Post

Timely, excellent work. Good product!

Response from business owner

Thank you, Gene!

via Google
Barbara Manuel
Barbara Manuel

Micah did a great job installing 2 garage doors for us. Very thorough, explained everything very well after working all day in near freezing temperatures. I would highly recommend them to anyone needing work done.

Response from business owner

Barbara, thank you for the kind words! We hope you enjoy the doors for years to come!

via Google
Laura Ridgeway
Laura Ridgeway

Great job. Prompt, polite, and efficient. Reasonable, too.

Response from business owner

Thank you, Laura! Glad it was an easy fix!

via Google
Wanda Crouch Flora
Wanda Crouch Flora

Very nice and well mannered young men. Great work in a timely manner. New garage door makes a big difference on front of my house!!

Response from business owner

Thank you, Wanda! We appreciate you

via Facebook
Wanda Flora
Wanda Flora

Great customer service! Very prompt and kind explaining things to me. My garage door is beautiful!

Response from business owner

Thank you, Wanda! We appreciate your business and hope you have a wonderful Thanksgiving!

via Google
Timothy Cole
Timothy Cole

Had a spring break on one of my garage doors yesterday. Called today at little after 1pm and Austin was here within 45 minutes of reaching out. He gave the door a 30-point inspection, and the checklist was shared with me. He was very …

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Response from business owner

Thank you, Tim!

via Google
Jeff Ausel
Jeff Ausel

Wanted to keep the opening as wide and high as possible for my shed door. Jesse and Micah went over and above in some tight spaces to install my garage door. Extremely picky and professional . I'd recommend them for any of your garage …

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Response from business owner

Thank you, Jeff! We enjoyed working with you.

via Google
C Meyers
C Meyers

Had two new garage doors with openers installed today. Micah did a fantastic job! It's a real treat to work with someone who is a true craftsman.

Response from business owner

Thank you, Craig! Micah is amazing and we hope you enjoy the new doors!

via Google
Cindy Mitchell Kirby
Cindy Mitchell Kirby

Jesse and Micah were excellent to work with! They came out to assess what was needed on the garage door and then finished the job the same day. Would definitely recommend this company to anyone!

Response from business owner

We appreciate you, Cindy!

via Facebook
Cindy Kirby
Cindy Kirby

Star City Garage Doors was great to work with! Jesse came right out to assess my needs in the garage and Micah then came the same day and finished the job. The door is opening great now and a new lock was installed. Both of these guys …

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Response from business owner

Thank you so much Cindy, it was our pleasure!

via Google
Richard
Richard

I called Star City this morning and before 2 pm my garage door spring was replaced and my problem was solved! Couldn't have asked for better service. Kudos to Austin and Jesse for their efforts.

Response from business owner

Thank you, Richard!

via Google
Kevin Ferguson
Kevin Ferguson

These guys are super nice. Came right out and did what they said they would do. Great job!

Response from business owner

Thank you, Kevin!

via Google
Ryan Flanagan
Ryan Flanagan

Freaky fast service and pleasant process overall. Austin is a gem and I appreciated his professionalism.

Response from business owner

Thank you, Ryan! Austin is a star! Let us know if you ever need us again!

via Google
Kayak Generic Generic
Kayak Generic Generic

Great Communication, installer was nice and worked fast. Overall great experience! Thank you

Response from business owner

Thank you so much!

via Google
Chris Thomsen
Chris Thomsen

After contacting three local garage door distributors / installers we chose Star City. Not only did they give us the best estimate for a quality door and opener, but their communication from project start to finish was EXCELLENT! Brothers …

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Response from business owner

Thank you so much, Chris!

via Google
m chaudry
m chaudry

On time, courteous and professional

Response from business owner

Thank you, Dr. Chaudry! Let us know next time we can help you again!

via Google
W kagey
W kagey

Came and fixed my door so quickly! Very knowledgeable and thorough and professional

Response from business owner

Wendy, thank you so much for taking the time to leave this review! I loved meeting your pups and glad we could get it fixed so quick!

via Google
Beth Weppner
Beth Weppner

Quick excellent service

Response from business owner

Thank you, Beth! Looking forward to helping you out again in the future!

via Google
Asia Young
Asia Young

Being a new homeowner and having to make repairs can be stressful thanks to Star City garage Doors, this part of homeownership was a breeze. Jesse came out in a quick manner to fix our spring on our garage door. He was done in about 30 …

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via Facebook
Asia Sawyer
Asia Sawyer

Being a new homeowner and having to make repairs can be stressful thanks to Star City garage Doors, this part of homeownership was a breeze. Jesse came out in a quick manner to fix our spring on our garage door. He was done in about 30 …

read more
Response from business owner

Thank you, Asia!

via Google
Mike Roebuck
Mike Roebuck

Star City Garage Door returned my call, and came out to assess the problem within a day. They offered options for repairing or replacing. Once repaired, they took time to adjust the mechanisms and showed me how to maintain the door and …

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Response from business owner

Thank you, Mike! I’m happy we could make YOU happy! Call us whenever you may need us again! – Jesse

via Google
Graham Evans
Graham Evans

Micah with Star City Garage was wonderful! Our door broke 3 days before we were supposed to have 80+ people at our house. Micah was extremely knowledgeable and helpful figuring out what needed to be fixed versus replaced. He was able to …

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Response from business owner

Graham, thank you for the detailed review! Micah is a great asset to the team and we are so happy it was ready for your event! Please reach out if you ever need us again! – Jesse

via Google
Lynn Rayher
Lynn Rayher

Jesse helped extend the life of our aging door with repairs, even gave phone advice after 5pm, for about two years until the need for replacement was obvious. Then he helped select a new one and Micah installed it efficiently and on …

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Response from business owner

Thank you so much, Lynn! We appreciate you and hope you enjoy the new door!

via Google
Victor Lamas
Victor Lamas

I'm really pleased with the doors I purchased and the excellent job Micah and his colleague did installing them and showing me how to work them. They were thorough and dedicated to doing a great job. I will definitely recommend these guys …

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Response from business owner

Thank you, Victor! You have been a loyal customer over the years and we appreciate your business!

via Google
Paul Nickerson
Paul Nickerson

Micah was great, should have replaced these motors years ago. Everything works fantastic.

Response from business owner

Thank you, Paul! Let us know if you need us again in the future!

via Google
David Leonard
David Leonard

Just had my second door opener put on by these guys. Super professional job with better components than ANY of the competition. No sense in calling around if you need the best.

Response from business owner

Thank you David!

via Facebook
Sereta Campbell
Sereta Campbell

The most professional and punctual business. They were quick to respond and schedule, professional, respectful and courteous. Kept me in the loop of arrival time and reminders. Highly recommend.

Response from business owner

Sereta, thank you for trusting us and we appreciate you taking the time to leave this review!

via Google
Greg Shortridge
Greg Shortridge

Excellent service Excellent price. Quickly repaired my garage door.

Response from business owner

Thank you Greg!

via Google
Ben Foutz
Ben Foutz

Very professional! Great job on installation of my new garage door openers. Jesse and Micah provide same day service. Thank you both!

Response from business owner

Thank you, Ben! Great meeting you and enjoyed the conversation. Enjoy the new openers!

via Google
B L
B L

My husband’s car was trapped in the garage after our garage door actually broke apart (glass broke and a huge panel was hanging close to the car) but Jesse & 1 other nice employee, from Star City Garage Doors came out the same day I called…

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Response from business owner

Thank you for the kind words Beverly, you are awesome! I appreciate you trusting us and we will help with whatever is needed in the future!

– Jesse

via Google
Lisa Graves
Lisa Graves

Star City Garage Doors was quick to respond to our need. They provided us with a quote immediately for the door that was right for us. Install was smooth and the guys were great! Once completed they made sure we were completely …

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Response from business owner

Thank you, Lisa! Your new door definitely changed the look of your house for the better! Let us know if you ever need anything.

– Jesse

via Google
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